Welcome to the Music City Concierge Association


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Our mission is to connect, support and inform the members of Nashville's hospitality industry in order to provide an exceptional guest experience. 



The Music City Concierge Association (MCCA) was founded to provide educational, networking and philanthropic opportunities for Nashville's hospitality professionals.

The purpose of the Music City Concierge Association is to maintain and improve the level of service excellence within the hospitality industry by promoting the highest level of ethical standards. 

By fostering a cooperative spirit between our concierges, area merchants, restaurants, vendors, service providers and area attractions, we are able to work as one...to ensure each and every person visiting Nashville will have the best experience "America's Friendliest City" can offer.

By educating each other, we become aware of everything our wonderful city has to offer, as well as keeping abreast of the latest tools and technologies related to the profession. 



Spotlight On...Our Affiliate Member Of The Month


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Third Coast Comedy Club is the only brick-and-mortar comedy club in Nashville that is dedicated to improv comedy. They host improv shows every single week, and each show features a cast of improvisers that have trained all over the country.

Third Coast operates on a season schedule with about 150 shows per season. This robust schedule means they have shows nearly every night of the week. Not to mention, you can get in on the fun through a variety of improv classes, free improv jams and open mics.

Third Coast’s mission is to offer quality entertainment to the Nashville area by being a home for local comics and providing a stage for every type of comedy.

So, if you’re looking for a good laugh, look no further than Third Coast Comedy Club. Check them out at thirdcoastcomedyclub.com.



Spotlight On...Our Concierge Member Of The Month


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Dawn Garrigus was born in Honolulu, HI. Due to her father’s career in the Secret Service, she traveled extensively as a child and lived in cities all around the world before settling in Washington DC for most of her life. She moved to Nashville in 1990 and fell in love with the Music City.

As the mother of three children, Dawn worked as a corporate accountant for businesses throughout Middle Tennessee. While she enjoyed working with numbers, her passion has always been for people and her greatest desire was always to become part of the hospitality industry. In 2016 she decided to pursue that dream and she became part of the Gaylord Opryland family. She began her career there as a Front Desk agent and immediately knew that she had found her calling. She fell in love with the hotel and the entire experience, but mostly she loved interacting with the guests. After 25 years of enjoying all that Nashville has to offer, she delighted in having the opportunity to share her experience with newcomers to the city.

Dawn was quickly promoted within the hotel and took over responsibility for the Concierge department in January of this year. She has been instrumental in developing a new training program for the department and is currently working to combine her business background with her passion for hospitality to help lead the Concierge team to provide an even greater level of service for her guests and her city.