Welcome to the Music City Concierge Association


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Our mission is to connect, support and inform the members of Nashville's hospitality industry in order to provide an exceptional guest experience. 



The Music City Concierge Association (MCCA) was founded to provide educational, networking and philanthropic opportunities for Nashville's hospitality professionals.

The purpose of the Music City Concierge Association is to maintain and improve the level of service excellence within the hospitality industry by promoting the highest level of ethical standards. 

By fostering a cooperative spirit between our concierges, area merchants, restaurants, vendors, service providers and area attractions, we are able to work as one...to ensure each and every person visiting Nashville will have the best experience "America's Friendliest City" can offer.

By educating each other, we become aware of everything our wonderful city has to offer, as well as keeping abreast of the latest tools and technologies related to the profession. 



Spotlight On...Our Affiliate Member Of The Month


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"In today's world staying connected to your job, friends, and family is becoming increasingly more important.  Dang It Repair offers phone, computer, and electronic device repair to help their customers stay connected in their day to day life. 

They help save the day for everyone from tourists who've broken their screens, to local businesses that depend on their phones and computers for daily business, to aspiring musicians who can't lose their important new idea they recorded on their phone. Dang It Repair is proud to be a part of the local business community and look forward to helping keep Music City strumming along." 

Check them out at dangitrepair.com or call them at 615-642-0000



Spotlight On...Our Concierge Member Of The Month


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Regina Hicks was born in Louisville, where she lived until coming to Nashville to attend Tennessee State University. While attending school (where she earned her degree in Accounting) she began working as a part-time Concierge at Loews Hotel. It was there she caught the hospitality bug. Her mom supported her in her endeavors in the hospitality field, as she herself worked as the historic Food & Beverage Director at The Galt House in Louisville. 

Regina became Concierge Manager at Loews, where she worked until 2011, leaving to develop the Guest Experience Department at the new Music City Center. After working there for approximately four an a half years, Regina left to open Thompson Nashville Hotel as Lead Concierge. She is now Guest Experience Manager, where she uses her years of experience to guide the Concierge Team.

Regina is also one of the founding members of our wonderful Music City Concierge Association. If you need to know something (or someone) in Music City...just ask Regina!