Welcome to the Music City Concierge Association

 

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Our mission is to connect, support and inform the members of Nashville's hospitality industry in order to provide an exceptional guest experience. 

 

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The Music City Concierge Association (MCCA) was founded to provide educational, networking and philanthropic opportunities for Nashville's hospitality professionals.

The purpose of the Music City Concierge Association is to maintain and improve the level of service excellence within the hospitality industry by promoting the highest level of ethical standards. 

By fostering a cooperative spirit between our concierges, area merchants, restaurants, vendors, service providers and area attractions, we are able to work as one...to ensure each and every person visiting Nashville will have the best experience "America's Friendliest City" can offer.

By educating each other, we become aware of everything our wonderful city has to offer, as well as keeping abreast of the latest tools and technologies related to the profession. 

 

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Spotlight On...Our Affiliate Member Of The Month

TOPGOLF!

 
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Topgolf pioneered a technology to make golf more fun and engaging. It has since emerged as a global sports and entertainment community focused on connecting people in meaningful ways.

Today, Topgolf continues to blend technology and entertainment, golfers and non-golfers, children and adults – to create an experience that makes socializing a sport for everyone. No matter the occasion or who you share it with, we believe every great time starts with play, is fueled by food and beverage, moved by music and made possible through community. Every Topgolf venue features dozens of high-tech, climate-controlled hitting bays for year-round comfort, a chef-inspired menu for year-round deliciousness and hundreds of Associates eager to help create the moments that matter. 

Topgolf is truly everyone's game, with 41 venues entertaining more than 13 million Guests annually, original content shows, next-gen simulator lounges through Topgolf Swing Suite, the global Topgolf Tour competition, pop-up social experiences like Topgolf Crush, Toptracer technology as seen on TV, and the world's largest digital golf audience. For more information about Topgolf, including corporate sponsorships, events, hospitality opportunities or to learn about and view exclusive digital content, please visit topgolf.com.

Topgolf Nashville is open 7 days a week and offers free parking.

 Please feel free to contact sales manager, Jade Green, with any questions regarding reservations or group events!

 

 

 

Spotlight On...Our Concierge Member Of The Month

JENNIFER HARTMAN!

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Jennifer started as a concierge at Gaylord Opryland Resort in 2005.   She loved getting to know Nashville better and sharing all the wonderful places and events Nashville has to offer.   Being a concierge, she learned how to listen better and how to ask better questions.   It is always a real treat for her to know that her recommendation was perfect for the guest.   

After the flood of 2010, Jennifer started to work as a residential concierge at ICON in the Gulch.   As a residential concierge, she learned to offer more personal recommendations. She learned a lot more about her "guests" because they lived in the building.  Instead of recommending the same thing or handling each guest in a similar manner, she learned to listen to the resident and creatively improve their home. She would learn of an event that a specific resident might be interested in and send them the information.   Some residents would be surprised that she would remember little details, but that is what a concierge does best!

Jennifer started her own personal concierge business in 2013, where her former company hired her to temp as a property manager at another condo in town,where she eventually took over the management position full time. She continues to be a concierge for her residents, and believes that being a concierge will never leave her.

Jennifer loves being a part of MCCA.  The love and sharing of information is very important.  MCCA supports members and the city like no other group she knows. And she should know! Jennifer was president of the association in the beginning and is very proud of how it has grown.