Welcome to the Music City Concierge Association


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Our mission is to connect, support and inform the members of Nashville's hospitality industry in order to provide an exceptional guest experience. 



The Music City Concierge Association (MCCA) was founded to provide educational, networking and philanthropic opportunities for Nashville's hospitality professionals.

The purpose of the Music City Concierge Association is to maintain and improve the level of service excellence within the hospitality industry by promoting the highest level of ethical standards. 

By fostering a cooperative spirit between our concierges, area merchants, restaurants, vendors, service providers and area attractions, we are able to work as one...to ensure each and every person visiting Nashville will have the best experience "America's Friendliest City" can offer.

By educating each other, we become aware of everything our wonderful city has to offer, as well as keeping abreast of the latest tools and technologies related to the profession. 



Spotlight On...Our Affiliate Member Of The Month


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River Queen Voyages is Nashville's best way to see the city by water! Founded in 2015, RQV is the original downtown outfitter for kayak rentals & tours, river scavenger hunts, and (coming in 2020) paddle taverns! CEO Annie Klaver had a twenty year background in international business, tech and music startups, and sales when she decided to quit the corporate world to bring river recreation to Nashville. Living on the Cumberland River in Madison, she took her own kayak out from her backyard and asked herself, "Why don't we use this river?" Why not indeed! And thus, River Queen was born. 

 Today you can experience the famous Nashville Skyline from the Cumberland River through various adventures and see why the Nashville Scene awarded us the "Best View of the City." 

 Coming in 2020 is Nashville's only downtown Paddle Tavern! These eco-friendly cycleboats are similar to the enormously popular Pedal Taverns -- think Pedal Tavern on a pontoon boat. You've experienced this on the street, now come and cycle on the river! We are currently accepting bookings for the 2020 season.

 This year, RQV launched a river scavenger hunt called Kayak Quest in partnership with Adventureworks. Perfect for groups and team-building, this 2 hour adventure lets you explore the Cumberland River and finish in downtown Nashville where your group can finish your day with drinks and food on Broadway. 

 We have three routes on the Cumberland River:

Our most popular trip is the 1.5 hour route. Voted Nashville’s "Best View of the City", this kayak journey offers stunning city views as you paddle along the riverwalk. Your trip will end downtown, offering the Nashville skyline as a backdrop for your post-paddle photo!

 Or, forget you’re in the city for a bit! Experience Tennessee’s natural beauty on our 2 hour route. This scenic nature paddle features views of river houses, farms, and wildlife along Nashville’s beautiful Shelby Bottoms. This breathtaking journey will end in Shelby Park, with views of downtown Nashville in the distance.

 Last but not least is “The Full Nash.” This 4 hour route is a combination of the two routes above. Begin your paddle near Opryland and experience all of Nashville’s gorgeous farmland while you paddle towards downtown. See all of Nashville from the Cumberland River and end your day in front of our stunning skyline? It’s even better than it sounds.

 RQV has a 1.5 hour route on the Stones River which runs on the weekends – the Stones River is a tributary of the Cumberland River and this route starts at the Percy Priest Dam and ends at Heartland Park.

 RQV also does events in partnership with Lightning 100’s Team Lightning (Annie is a DJ at L100) and the next event called Treat Yo’Self Sunday is coming up on August 4th! You can check out more information at our website riverqueenvoyages.com



Spotlight On...Our Concierge Member Of The Month


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Growing up, Megan never knew a career in tourism would be an option. In fact, she didn’t even know careers in tourism existed until about seven years ago while working as a hotel sales manager. She met with a client to discuss a conference they had coming into town and immediately knew she wanted to be on the other side of the table selling a city instead of room nights. That is when everything changed and she began experiencing the best years of her career.

 After graduating from Albright College with a degree in International Business and Music Business, Megan began her career as a corporate meetings and events planner. Always a fan of checklists she loved the detailed coordination involved in the meeting planning process. Probably because those are huge strengths of hers: details and coordination. These strengths not only helped her achieve success as a meeting planner, but kept a solid base of trusted clients, vendors and colleagues.

 In 2009, she decided to make a big change. While she loved living in New Jersey close to friends and family, her heart was in Nashville. So, she packed up and moved to Nashville on her own and had luckily already been hired as a Sales Representative for a technology accessories company (where she met her husband Eric). This job allowed her to travel domestically and internationally, something she had always dreamed she would do. While exciting, travel can get old really fast so after three years she decided to shift gears again and entered the world of hospitality as a hotel sales manager, which was where she met the team at the Williamson County Convention and Visitors Bureau. The rest is history…but she’ll tell you more anyways.

 Megan joined the Williamson County Convention & Visitors Bureau in August 2014 as Visitor Services Manager. She led a strategic expansion of the Visit Franklin Visitor Center gift shop which has increased retail sales by over 50% since 2014. She developed special events for residents and visitors alike, including Visit Franklin’s annual Holiday Story Time and the Meet the Makers Event Series which have both helped to increase visitor traffic into the Visitor Center. She also created a retail consignment program for local artists to showcase and sell their work out of the Visitor Center and implemented a bi-annual Visitor Services blitz to grow and maintain relationships with Nashville area concierge and visitor services professionals.

 Earning three promotions in five years at the Williamson County CVB, Megan is now the Director of Business Development and has been hard at work building relationships with local partners for conventions, programs and special projects. She helped lead the charge to bring the inaugural U.S. Music Tourism Convention to Franklin in the fall of 2017 and successfully launched Williamson County’s first-ever Ambassador program in April 2017 which now has almost 500 certified Ambassadors. She also recently became a graduate of Leadership Franklin. With a background in music and international business along with a passion for travel, Megan is grateful for the opportunity to work in a field that matches her passion and inspires her daily.

 Megan is a huge advocate for the arts. She has danced her whole life and is a member of Ignite Dance Company, a local women’s dance group. She has found a passion for watercolors in the last year and paints in her spare time. She studied classical violin for many years and still loves playing in her spare time. She loves her dog McDoogal, a West Highland White Terrier. She is married to the love of her life, Eric, and they are expecting their first child this October.