Welcome to the Music City Concierge Association


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Our mission is to connect, support and inform the members of Nashville's hospitality industry in order to provide an exceptional guest experience. 



The Music City Concierge Association (MCCA) was founded to provide educational, networking and philanthropic opportunities for Nashville's hospitality professionals.

The purpose of the Music City Concierge Association is to maintain and improve the level of service excellence within the hospitality industry by promoting the highest level of ethical standards. 

By fostering a cooperative spirit between our concierges, area merchants, restaurants, vendors, service providers and area attractions, we are able to work as one...to ensure each and every person visiting Nashville will have the best experience "America's Friendliest City" can offer.

By educating each other, we become aware of everything our wonderful city has to offer, as well as keeping abreast of the latest tools and technologies related to the profession. 



Spotlight On...Our Affiliate Member Of The Month




Franklin on Foot offers guided walking tours of historic Franklin, Tennessee. Founded by Margie Thessin in 2003, visitors of all ages have enjoyed our City, Civil War, crime, ghosts, cemetery and Southern food tours on leisurely strolls through charming Franklin, just 20 minutes south of Nashville. Franklin on Foot tours bring history to life, led by engaging, personable guides who love what they do. From the hair-raising Haunted Franklin tour to the horrific Civil War, visitors leave with an appreciation for history, culture and often see the South in new ways. 

For children, I Spy Downtown Franklin teaches history in an entertaining way. For those who wish to explore the local food scene, there's just no better way than our Southern food tour, where we visit six locations, sampling such Southern staples as fried green tomatoes, hush puppies, pulled pork, pimento cheese, pecan pralines, and much, much more. On this tour, come hungry!

Franklin on Foot also offers group and private tours, scout and school tours, step-on guide service and speaking engagements for your civic, church or other group. Margie Thessin is also the author of two books, Ghosts of Franklin, Tennessee's Most Haunted Town and Lizzie's War, a historical novel for children based on real events and people from Franklin. 

Franklin on Foot tours are available year-round, Monday through Saturday, with Sunday by special arrangement. Most tours may be booked online at Franklinonfoot.com. For more information or for special tours, call Margie at 615-400-3808. 


Spotlight On...Our Concierge Member Of The Month


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Austin Farms is the Guest Relations and VIP Supervisor at Bobby Hotel. Bobby is a vibrant lifestyle hotel located on historic Printers Alley in Downtown Nashville. Austin is responsible for ensuring that the guest experience at Bobby is unlike any other. He also oversees front office crew members, rubs shoulders with the Who’s Who of Nashville and adds a little extra Bobby charm to every birthday, anniversary, VIP guest, promotion, or honeymoon that comes through. Austin has been with Bobby since its pre-opening days in early 2018 and has been a lifelong friend of Bobby ever since.

Austin was born and raised in Warner Robins, Georgia – home of the infamous Warner Robins High - Northside High rivalry, which was named the #3 rivalry in the country by USA Today. One thing he misses the most about his hometown is the fresh peaches from the Lane Southern Orchard – he highly recommends anyone traveling through Central Georgia to stop by for a fuzzy peach. After graduating high school, he began his education at Valdosta State University where he was heavily involved in band, choir and theatre. He also began his hospitality career during this time at Georgia’s premier hotel, Best Western Plus Valdosta. He moved to Nashville in 2016 when he transferred to Belmont University for Music Education. While he was in school, he continued his already blossoming hospitality career. After some time working for Courtyard by Marriott, he received the opportunity to work at Nashville’s historic hotel, The Hermitage Hotel. Flash forward to today – Austin now calls Bobby Hotel home.

Austin didn’t always plan on ending up in the hospitality industry. Growing up, he always planned on being a television brain surgeon. After realizing that he wasn’t a huge fan of life-and-death decisions, he shifted his career plans to becoming a high school band or choir director. He fell in love with guest service during his time at Best Western Plus and has been serving up smiles ever since. He has worked for numerous major hotel brands in a front office role, but his role at Bobby Hotel was his first official concierge role.

In his free time, he loves singing music from all genres including Gospel, R&B, Neo-Soul, Classical and many others. He also enjoys cooking, crafting and caring for others.

Austin’s favorite piece of advice is: “Be you, because everyone else is taken.”

He is extremely grateful for the opportunity to be selected as this month's spotlight, and he is ecstatic for what is yet to come.